Terms and Conditions
All Pilates classes and private lesson appointments require payment at the time of booking. We accept cash, cheque, and debit or credit cards (except Diners & Amex).
Cancellation and non-attendance Policy
We have a 24 hour cancellation and non-attendance policy where the full fee for the booking will be charged.
If you are unable to attend
your usual Pilates class, but notify us at least 24 hours
before the class, we will offer you the option to
join another class, subject to availability, but
there are no refunds or credits for missed classes
or late cancellations.
All classes (including make-up classes) must be attended by the end of each current block.
We require at least 24 hours notice of cancellation for a Physiotherapy appointment and reserve the right to charge you the full fee for the appointment if you either fail to attend or give us less than 24 hours notice of cancellation.
Private Medical Insurance
We are registered with all major health insurance companies in the UK. Most require that you have a GP or consultant referral for Physiotherapy. Please contact your insurance company to clarify this. We require your membership and authorisation numbers at the time of booking your first appointment.